How do I choose the right NDIS approved service provider?

NDIS disability support service providers exist to ensure that people with a disability always have access to whatever supports they require as outlined in their NDIS plan. Service providers come in all forms from large companies to charities, not-for-profit organisations and sole traders. Regardless of the type of organisation, all NDIS approved providers have been certified by the government to meet stringent standards of care. 

Everyone’s circumstances are different, and not every service provider may be the right fit for you. To ensure you have access to the services you need, here are a few things to keep in mind when considering what provider to work with.

What do they offer?

The first, and perhaps most obvious, consideration when choosing an NDIS service provider is whether or not they are able to supply what you require. When you think about the range of services you are in need of, it is well worth calling various service providers and having a conversation about what they are able to do for you. 

It is also important to get a sense of how their services are implemented. Are they going to be flexible in their arrangements? You may experience shifts in how you engage with their services, and you will need to know if the service provider is willing and able to work with you as your circumstances change.

Are they reputable?

If your NDIS plan is being overseen by the National Disability Insurance Agency, you are required to only engage with NDIS registered service providers. However, if you are managing your NDIS plan yourself, or have a plan manager, you may consider unregistered providers. 

NDIS registered providers, such as Community Access Care, have been independently vetted and found to adhere to regulations governing the quality and safety of the services they administer. These regulations encompass a set of strict criteria established by the government. This provides a measure of certainty that they are trustworthy and highly competent organisations. If a service provider is unregistered, it doesn’t mean they are substandard, but they haven’t undergone this governmental evaluation. 

Regardless, it is always advisable to do your own research into any provider before employing their services. Some things can only be known by talking to people who have worked with them. How experienced are their staff? Have any of their clients had negative experiences with them? Connect with people in the community who may be able to provide some guidance. Search social media and other online platforms to discover any discussions about them. If you find anything that gives you pause, you may want to move on. 

Do they prioritise independence and community-minded care?

The communal element to care may be anything related to the development of a support network for a person with a disability. The core component of this structure is the family. Any disability support service provider worthy of the name should recognise the central role of family and the importance of working with a client’s loved ones in establishing supported independent living arrangements. 

Autonomy and a sense of control in the daily life of people with a disability is strengthened immeasurably by focusing on creating an extended support network. A service provider should place great emphasis on developing a client’s community ties through access to social groups and the ability to pursue interests outside the home. 

Here at Community Access Care, we pride ourselves on working with our clients and their families to achieve their goals and live independently in a supportive environment with close connections to the local community.  

Get in touch with our friendly team, and we will assist you as soon as we can:
Phone: 1300 522 104
Email: admin@communityaccesscare.com.au